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NEW QUESTION 25
When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?

  • A. the Outbound Campaign Management Tool
  • B. the Inbound Message Handler
  • C. the Outbound Message Handler
  • D. the Rules Engine

Answer: A

 

NEW QUESTION 26
Which three Mission Critical High Availability (HA) solutions does Contact Center Release
7 support? (Choose three.)

  • A. Mission Critical HA with or without AvayaAura platform resiliency
  • B. Mission Critical HA with Midsize Business Template
  • C. Mission Critical HA with AvayaAura Unified CommunicationsVirtualized Environment
  • D. Mission Critical HA with Midsize Enterprise (ME)

Answer: B,C,D

 

NEW QUESTION 27
Which core Contact Center component manages functions such as the logic for call processing, call treatment, call handling, call presentation and the accumulation of data into historical and real-time databases?

  • A. Contact Center Manager Administration (CCMA)
  • B. Contact Center Multimedia (CCMM)
  • C. Contact Center Manager Server (CCMS)
  • D. Communication Control Toolkit (CCT)

Answer: C

 

NEW QUESTION 28
After you complete the Avaya Aura Contact Center (AACC) installation, you should perform a backup.
From the Contact Center Database Maintenance utility, which two menu options are used to perform the backup?

  • A. Map Drive and Immediate Backup
  • B. Backup Drive and Immediate Backup
  • C. Backup Location and Immediate Backup
  • D. Select Location and Immediate Backup

Answer: C

 

NEW QUESTION 29
……

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