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NEW QUESTION 29
Which script mode is in use if the script’s appearance has changed to a bright white background with black dots?

  • A. Browse
  • B. Monitor
  • C. Quick Edit
  • D. Edit

Answer: C

 

NEW QUESTION 30
Which two servers can be accessed from the Web Administration tool? (Choose two.)

  • A. Finesse
  • B. Rogger
  • C. DCCMP
  • D. PG
  • E. CVP

Answer: D,E

 

NEW QUESTION 31
What are two tools an Agent Desktop Admin Role can access? (Choose two.)

  • A. Script Editor
  • B. Config Manager Tools
  • C. Workflow
  • D. Reason Code
  • E. Call Trace

Answer: D,E

 

NEW QUESTION 32
Which two steps are required to configure a Supervisor? (Choose two.)

  • A. assign the Supervisor to only one Team
  • B. assign the Supervisor to a Skill Group and Precision Queue
  • C. make sure the Supervisor has an Active Directory Account
  • D. assign the Supervisor to a Precision Queue
  • E. ensure that “Is Supervisor” is checked

Answer: A,E

 

NEW QUESTION 33
In CCE deployments, which two configuration tasks can be performed via the Finesse Server Administration page? {Choose two.)

  • A. Workflows
  • B. Reason Codes
  • C. Routing scripts
  • D. Skill-groups
  • E. Routing Layouts

Answer: A,C

 

NEW QUESTION 34
……

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