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NEW QUESTION 29
Which script mode is in use if the script’s appearance has changed to a bright white background with black dots?
- A. Browse
- B. Monitor
- C. Quick Edit
- D. Edit
Answer: C
NEW QUESTION 30
Which two servers can be accessed from the Web Administration tool? (Choose two.)
- A. Finesse
- B. Rogger
- C. DCCMP
- D. PG
- E. CVP
Answer: D,E
NEW QUESTION 31
What are two tools an Agent Desktop Admin Role can access? (Choose two.)
- A. Script Editor
- B. Config Manager Tools
- C. Workflow
- D. Reason Code
- E. Call Trace
Answer: D,E
NEW QUESTION 32
Which two steps are required to configure a Supervisor? (Choose two.)
- A. assign the Supervisor to only one Team
- B. assign the Supervisor to a Skill Group and Precision Queue
- C. make sure the Supervisor has an Active Directory Account
- D. assign the Supervisor to a Precision Queue
- E. ensure that “Is Supervisor” is checked
Answer: A,E
NEW QUESTION 33
In CCE deployments, which two configuration tasks can be performed via the Finesse Server Administration page? {Choose two.)
- A. Workflows
- B. Reason Codes
- C. Routing scripts
- D. Skill-groups
- E. Routing Layouts
Answer: A,C
NEW QUESTION 34
……
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